Frequently Asked Questions

Payments

Management

Board of Directors

Communications

Amenities

Pool

Property Modifications

Street Lights

Documents

General

Landscape

Townhomes

Utilities

Answers


    • Question:How do I determine my account status?

       
      Answer: Log into the HOA website – www.woodstockhoa.com then select “Members Only”>My Information> and select “View/Pay Account”.
       


    • Question: How much are the Woodstock Downtown Homeowner Association assessments for 2019?
       
      Answer: - The Master Association assessment for single family homeowners is $157.52/month. .

      - The Master Association assessment for townhome owners is $84.10/month. Townhome owners are also assessed $311.78/month for the townhome maintenance.

      - The Master Association assessment for condo homeowners is $82.37/month. Condo owners are also assessed a percentage of ownership to the condo association each month. Please reach out to Access Management for the specific condo HOA dues.

      - Payments are due the 15th of each month. Assessments that are not paid by the 30th of each month are considered delinquent. Monthly late fee charges are 10% of unpaid balance and monthly interest of 1.5% on account balance.

      - Assessments are different because the specific services provided to the different home types.
       


    • Question: How do I make payment?
       
      Answer: My Resident Area > Accounting > Select Payment Method > you will be directed to the Payment Processing page; select “Please click here to proceed” > You will be directed to the Alliance Bank processing payment page.
       


    • Question: How do I set up automatic payments?
       
      Answer: Login to your Access Management Account > Scroll over "Home" then "Links" then select "Automated Payments" > You will be directed to a new page that will require you to login again to setup automatic payments.
       


    • Question: What are the On-Site Management Office Hours and where is the office located?
       
      Answer:The On-Site Management Office is open 1:00PM-4:00PM Tuesday and Thursday. Appointments are required and can be scheduled by calling Kent Atzinger at 678-710-6093 or email nhunsucker@accessmgt.com for an appointment. The HOA is renting office space in Copper Coin, which is located inside the library section in the back.
       


    • Question: How do I contact Association Management?
       
      Answer: Access Management Group
      Kent Atzinger, Property Manager
      Phone: (770) 777-6890
      Email: nhunsucker@accessmgt.com 

       


    • Question: How soon should I expect a response from the management company?
       
      Answer:The management company is tasked with responding within 2 business days of normal inquiries.
       


    • Question: Whom do I call in the event of an emergency relating to Association property or issues?
       
      Answer:If the emergency involves harm to life or property or a criminal issue, please call 9-1-1 immediately.
      If it is during normal business hours, call Kent Atzinger at (770) 777-6890.
      If it is after normal business hours, contact Access Management Group at (770) 777-6890. They have an after-hours emergency line.
       


    • Question:How many persons are there on the Board?
       
      Answer:The By-Laws provide for a Board of five (5) members. The presence of three of its members constitutes a quorum to conduct a legal meeting. The Board elects the officers of the Association at the first meeting of the Board following each election of new directors.
       


    • Question: What are their terms of office?
       
      Answer:All terms of office are for two years, with two directors elected in even-number years and three in odd-numbered years.
       


    • Question: When are elections held?
       
      Answer:Elections for the Board are held at the Annual Meeting.
       


    • Question: When are regular Board meetings held?
       
      Answer:Board meetings are typically held on the first Tuesday of the month, provided that a quorum of the Board is able to be present. The Board may change the meeting day to enable a quorum of the Board.
       


    • Question: How do I contact the Board?
       
      Answer:You may contact the Board by calling, writing or e-mailing the Association Manager, Kent Atzinger at Access Management Group, Inc. (See link Contact Us / Contact Us)
       


    • Question: May I attend meetings of the Board?
       
      Answer:Members of the Association are welcome to attend Board meetings. If you have a specific issue that you would like to have addressed, please contact our Association Manager in advance of the meeting (preferably a week) so the topic may be put on the agenda. Non-Board members are restricted from speaking unless asked by a Board member so as not too slow the meeting’s progress and will be excused before the Board goes into executive session.
       


    • Question: Does the Association have a Community Newsletter?
       
      Answer: Yes, the Woodstock Downtowner is a private, full-color magazine style publication.  It covers neighborhood news, photos, events and information and is distributed to homeowners within the Woodstock Downtown Residential Community.  The cost of the newsletter is borne entirely by the advertisers.
       


    • Question:

      How often is the newsletter published?

      Answer:

      The Woodstock Downtowner is published quarterly, or four (4) times per year. Typically, we publish in February, May, August and November. Current and previous issues of the Woodstock Downtowner can be found on the website: Stay Connected>Quarterly Newsletter.



    • Question:

      Are resident submissions allowed?

      Answer:

      Yes, we welcome submissions by residents.  Individual submissions (not businesses) can be in the form of photographs, notices, announcements, or articles and are subject to approval.  For deadlines and details regarding potential submissions, please contact Anita Padgett at woodstockdowntowner@gmail.com.

       


    • Question:

      What do I do if I don't receive a newsletter?

       
      Answer:

      Neighborhood newsletters are delivered via US mail to the owner's address on file with Access Management. If you have a problem receiving your copy, please check with Access Management to make sure they have the correct address. In addition, current and previous issues of the Woodstock Downtowner can be found on the website: Stay Connected>Quarterly Newsletter.



    • Question:

      Is advertising permitted in the community newsletter?

       
      Answer:

      Advertising is permitted in the Woodstock Downtowner.  Please contact Anita Padgett at woodstockdowntowner@gmail.com for more information.



    • Question:

      Does the Association have a telephone directory?

      Answer:

      A community directory is in the process of being formulated. Each homeowner will need to opt in for privacy reasons.



    • Question:

      Where do I send corrections/updates to my directory entry?

      Answer: nhunsucker@accessmgt.com
       


    • Question:

      Besides the pool, what other amenities does the neighborhood offer?

      Answer:

      Our beautiful neighborhood is home to spacious sidewalks, a firepit with seating, lovely pocket parks, a private playground with restrooms (fob required), and our own beautiful, outdoor amphitheater—The Wheeler Street Stage. All of these spaces are available to be enjoyed by residents on a regular basis. 



    • Question:

      What do I do if I see someone misusing any of the neighborhood amenities?

      Answer:

      Neighborhood amenities are for residents of the Woodstock Downtown neighborhood. If you suspect misuse of any of the above areas, such as vandalism, illegal activity or foul play, please contact the Woodstock City police by calling 911 and reporting a non-emergency.



    • Question:

      Can I use the Wheeler Street Stage for private use?

      Answer:

      The stage and green space are open to Woodstock Downtown residents on a daily basis. Bring your kids down to throw the frisbee, enjoy a picnic, or play a game of tag. If you wish to reserve the space for a private event, please complete an application (see below). Events are limited to personal celebrations, birthdays anniversaries, etc. This space may not be used for political, religious or for-profit events.



    • Question:

      Where can I find the Wheeler Street Stage reservation request form?

      Answer:

      The reservation form can be found on the HOA website under Docs & Forms>Forms>Wheeler Street Stage Reservation Request. Please allow at least two weeks to process your request, which is subject to availability and usage policies determined by HOA Board. Note that this space may not be reserved for political, religious or for-profit events.



    • Question:

      Do we need to sign a pool waiver?

      Answer:

      Yes, you will be asked to sign a pool waiver before opening season. The Pool Waiver form can be found and completed on-line under Docs & Forms>Forms>Pool Waiver.



    • Question:

      When does the pool open and close for the year?

      Answer:

      The pool normally opens in early May each year (weather dependent). The pool closes in late September (weather dependent).



    • Question:

      How do I access the pool?

      Answer:

      You must have a key fob. Your key fob will open the pool gate and bathroom at the pool. Every homeowner needs a fob and a wristband. Fobs are $25.00 and can be obtained from Access Management.



    • Question:

      Do I need to wear the wristband at all times?

      Answer:

      You are not required to wear it, but upon entry of the pool, you are required to show your wristband to the lifeguard. In addition to resident bands, every household will receive four (4) guest wristbands, which must be presented when a guest accompanies you.



    • Question:

      What is the lifeguard schedule?

      Answer:

      The anticipated lifeguard schedule from May 23rd to Sep 7th is as follows:

      • Holidays (Memorial Day weekend & July 4th): 10am – 8pm
      • Mon-Fri: 10am – 7pm
      • Sat & Sun: 10am – 8pm

      The anticipated lifeguard schedule from Aug 3rd to Sep 7th is as follows:

      • Holidays (Labor Day weekend): 10am – 8pm
      • Mon-Fri: no lifeguards on duty
      • Sat & Sun: 10am – 8pm

      All other times: no lifeguard on duty



    • Question:

      At what age are children permitted to come to the pool without an adult?

      Answer:

      Children age 13 or older are permitted to come to the pool on their own.



    • Question:

      How old should you be to supervise someone younger than 13 years old?

      Answer:

      Individuals supervising children younger than 13 must be at least 18 years old.



    • Question:

      Can I have a party at the pool?

      Answer:

      Parties are allowed, but a member of the Pool Committee must be notified in advanced by email at pool@woodstockhoa.com.  Parties with more than (12) children under the age of 13 will be required to book an extra lifeguard at their own expense (lifeguard company website).  The area under the pavilion with the two (2) large rectangular tables will be blocked off and reserved for you two (2) hours before start of your party. You will be expected to leave this area clean after your party is over.



    • Question:

      Can I use the grill?

      Answer:

      The grills are for everyone’s use on a first-come-first-served basis. You are required to leave the area clean when you are finished and bring your own charcoal, lighter fluid and paper products.



    • Question:

      Who cleans the bathrooms?

      Answer:

      Once a week, a janitorial company cleans the bathrooms; once per day, the lifeguards replenish soap and toilet paper.



    • Question:

      What is not allowed at the pool?

      Answer:
      • Smoking cigarettes or other tobacco products and electronic vaping is strictly prohibited inside the gate.
      • No glass bottles or breakable materials (glass/china/stoneware) of any kind are allowed. Only unbreakable (plastic, melamine, etc) products are allowed inside the gate.
       


    • Question:

      Is there anything else I should know about the pool?

      Answer:
      • For your convenience, there is a refrigerator, ice maker and microwave located inside the lifeguard office.
      • If you find any broken furniture or other kinds of damage around the pool, please notify a lifeguard or a member of the Pool Committee.
      • Please mind your language—children are around.
      • Don’t blast your music. Keep in mind there are owners who prefer quiet.
      • Area lights automatically turn off at 11pm.
      • The pool is a salt water pool—no chlorine or bromine chemical treatment.


    • Question:

      At what age are children permitted to come to the pool without an adult?

      Answer:

      Children age 13 or older are permitted to come to the pool on their own.



    • Question:

      Whom do I contact with a pool question or comment?

      Answer:

      Martin Romijn is the pool committee chair. Please direct your questions and concerns via email to: pool@woodstockhoa.com. Your email will be answered within 24 hours.  United Pool Management of America, LLC. is our life guard company. Please contact them for extra lifeguards or for any concerns about the lifeguards



    • Question:

      What kind of modifications require approval by the Architectural Review Board?

      Answer:

      ALL exterior modifications must be approved by the Architectural Review Board (ARB) prior to modification. This includes exterior paint color changes, exterior structures and improvements like walkways, patios or stairs, landscaping changes, dry creek beds, landscape lighting, basketball hoops, garbage can enclosures, fences of any kind, artificial vegetation or sculpture, modifications to the interior of screened porches & patios that are visible from the outside.  Specific guidelines may be found in Article 9.3 and 9.4 of the Declaration of Covenants, Conditions and Restrictions for Woodstock Downtown Residential.



    • Question:

      Where can I get the appropriate modification request form?

      Answer:

      The Application for Architectural/Landscape Change form can be found on the website under the document section.



    • Question:

      Do I need to submit an Architectural/Landscape Change request form if I want to paint my house?

      Answer:

      No, if the paint colors will be the same. Yes, if a color change is requested.



    • Question:

      Where do I find specific architectural guidelines and restrictions?

      Answer:

      Specific guidelines may be found in Article 9, specifically Article 9.4 of the Declaration of Covenants, Conditions and Restrictions for Woodstock Downtown Residential. The Articles are available on the website under the document section.



    • Question:

      Will I be fined if I make a modification without prior approval by the ARB?

      Answer:

      Unapproved modifications are subject to a $125 fine as set forth in the Resolution adopted by the Association Board.  Also, removal or altering of the modification might be required at the owner’s expense, per the Association’s Declaration of Covenants and By-laws.



    • Question:

      Who do I call for street light repairs?

      Answer:

      The street lights are owned and maintained by Georgia Power.



    • Question:

      How do I obtain community documents?

      Answer:

      All community documents are available on this website in the document section.



    • Question:

      Where are the rules for maintenance of a property published?

      Answer:

      The rules for the Association governing the maintenance of a property can be found in Section V of the Declaration of Covenants, Conditions and Restrictions for Woodstock Downtown Residential. The townhome owners have a set of guidelines as well, and they can be found Townhome Responsibility Guidelines document.



    • Question:

      Is there a fire pit available for homeowner use?

      Answer:

      Located in Dial park, a fire pit is available on a first come basis to residents (and accompanied guests) only. You must supply your own firewood and clean up when you are finished. Restrooms are located behind the Wheeler Street Stage and can be accessed with your pool fob.



    • Question:

      What waste removal company can we use for our residential waste removal service?

      Answer:

      Waste Management is the only company the City allows to operate in our neighborhood. The City has negotiated with Waste Management.



    • Question:

      Is parking allowed on the streets?

      Answer:

      Yes, all striped parking spaces located on the street are designated as allowable "on-street parking."



    • Question:

      May I fly a flag at my house?

      Answer:

      Yes. You can fly one standard-sized flag and one mini, garden flag. See the Flag Policy adopted by the Association Board for further details.



    • Question:

      May I post a sign security sign in front of my house which advertises the security company I am using?

      Answer:

      Yes. All signs must conform to the Sign Policy adopted by the Association Board. See the document section of this website.



    • Question:

      Am I allowed to have a garage or yard sale?

      Answer:

      Twice a year, the Woodstock Downtown residents are invited to participate in a neighborhood-wide yard sale. The dates will be announced in advance and signage will be provided. 



    • Question:

      How can I get involved in the HOA?

      Answer:

      Your involvement in our neighborhood is critical to our success. We gladly welcome volunteers for our various committees. Additionally, we hold board elections for the Master Board and the Condo Board regularly.



    • Question:

      What committees are a part of the community?

      Answer:

      We have a number of committees that serve under the direction of the Master Board. Please see the specific tab for each committee for more information.

      • Communications
      • Social
      • Welcome
      • Pool
      • Landscape
      • Townhome 


    • Question:

      What is difference between trimming, pruning and topping of trees?

      Answer:
      • Pruning & Maintenance includes shearing or clipping to maintain intended shape. This would include seasonal cut backs, roses, ornamental grasses, and day lilies to name a few species.  This does not include reduction of plants, which are part of woody plant control program.
      • Trimming is a term used to describe structural pruning and size reduction, including removal of dead branches imbedded in the plant. This is part of woody plant control program.
      • Topping is a term to describe the effort to reduce the size of a tree.


    • Question:

      What is the maximum tree or woody plant height maintained by the contracted landscape service?

      Answer:

      Trees and woody plants more than 30’ tall are excluded.



    • Question:

      What are the various landscape services provided (included in dues)?

      Answer:
      • Common Areas: Turf application, mowing, edging (curb & beds), weed control in beds, blowing, pruning, leaf removal, woody plant program, fire ant control, irrigation monitoring.
      • Single family homes: Turf application, mowing, edging (curb & beds), weed control in beds, blowing, pruning, leaf removal, woody plant program, fire ant control, irrigation monitoring. Landscape crews will stay away from small garden areas, flower beds and other areas such as fully re-landscaped areas that have been developed by the homeowner if the homeowner spends consistent time working these areas.
      • Townhomes: Edging (curb & beds), weed control in beds, blowing, pruning, leaf removal, woody plant program, fire ant control, irrigation monitoring. Landscape crews will stay away from small garden areas, flower beds and other areas such as fully re-landscaped areas that have been developed by the homeowner if the homeowner spends consistent time working these areas.
      • Condos: Hubbard Road and Wheeler Street entrance/exit landscape.


    • Question:

      Who is to be notified for non-functioning landscape lights?

      Answer:

      Notify the property manager.



    • Question:

      Who performs maintenance on trees within the beauty strip located between the sidewalk and street?

      Answer:

      The HOA maintains these trees per agreement with the City to ensure proper trimming and pruning.



    • Question:

      Are Single Family Homeowners required to run their irrigation system?

      Answer:

      Yes, homeowners are responsible for irrigating any vegetation maintained by the HOA.  Failure to properly water landscaping may result in Single Family Homeowner being assessed for vegetation replacement.



    • Question:

      Who waters and pays for the irrigation water used on the townhomes?

      Answer:

      The townhome maintenance fund covers the cost of water and irrigation system repairs for townhomes.



    • Question:

      Who is responsible for replacing damaged lights, flowers, etc. if damaged by the contracted landscape service?

      Answer:

      The homeowner must report any damage to the property manager and the contracted landscape service will repair or replace if damaged by themselves. Damage not caused by the contracted landscape service or other contractors working for the HOA is the responsibility of the homeowner.



    • Question:

      When is mowing day and what happens if it is raining on that day?

      Answer:

      Mowing occurs on Friday of each week, with adjustment to an alternate day depending on weather and turf conditions.



    • Question:

      What day does the contracted landscape service detail crew walk through to inspect our neighborhood?

      Answer:

      The crew walks the neighborhood on Monday or Tuesday of each week throughout the growing season (April-September). The crew will inspect one-half the neighborhood, alternating weekly and will be looking for the following concerns: weeds, vines, trash in pool and park areas.



    • Question:

      Who empties the neighborhood trash bins and doggie stations?

      Answer:

      The contracted landscape service.



    • Question:

      Who cleans the restrooms under the Wheeler Street Stage?

      Answer:

      HOA contracts for cleaning services of these facilities.



    • Question:

      Are these facilities accessible to homeowners?

      Answer:

      Yes, access is provided using the pool key fob.



    • Question:

      What does the HOA take care of, is responsible for, and is limited to?

      Answer:

      Termite treatment

      Maintenance, repair and replacement of the exterior surfaces and features listed below provided they were part of the original construction and are not covered by the homeowner’s insurance policy*:

      o    Gutters - yearly

      o    Carport gravel

      o    Painting, every five years or as needed, of exterior walls, exterior doors and garage doors

      o    Exterior windows if damage was caused by wood rot

      o    Roof, exterior walls, exterior doors and exterior decks. Excluded are:

                            - Locks and handle sets on the exterior doors

                            - Exterior light fixtures and bulbs

      o    Irrigation equipment

      o    Concrete patios that are part of foundation at ground level

      o    Sidewalk leading up to the front entrance. Excluded are sidewalks that are City’s responsibility

      o    Landscaping - weekly and as needed. This includes cutting grass, application of weed killer and fertilizer, mulching, weeding, and                  trimming of vines, bushes, hedges and trees



    • Question:

      What does the townhome owner take care of and is responsible for?

      Answer:

      Everything that is not the responsibility of the HOA or is covered by the homeowner’s insurance* or is not part of the original construction. This includes but is not limited to:

      o    Exterior windows - broken glass, cleaning, spring breaks, etc.

      o    Any water intrusion and related damage to any dwelling, garage or other structure

      o    Roof top terrace

      o    Garage doors openers, locks, handles and remote controls

      o    Locks and handle sets on exterior doors

      o    Exterior light fixtures and bulbs

      o    All pipes, lines, wires, conduits or other apparatus located within a Lot

      o    Termite damage

      o    Drainage and grading in the lot and any damage resulting from improper drainage and grading (unless the drainage and grading work was performed by the HOA)

      o    Driveway

      o    Any flowers, vines, bushes, hedges and trees planted by the homeowner

      Making a timely request to the HOA for the maintenance, repair and replacement of any exterior surface and feature which are the responsibility of the HOA

      * Per Article 4.1 in the Supplemental Declaration, townhome owners are required to carry property insurance for the full replacement cost of all insurable improvements on his or her lot. The Owner agrees that in the event of damage to or destruction of structures on or comprising his or her Lot, the Owner shall proceed promptly to repair or to reconstruct such damaged or destroyed structures



    • Question:

      What level of insurance are Town Home Owners required to carry?

      Answer:

      Townhome owners in Woodstock Downtown should carry an HO3 or HO5 policy on their residence. An HO3 policy offers a combination of open and named peril coverage while an HO5 policy offers open peril coverage for the whole policy. There are coverages afforded to our townhome owners under the HOA master policy that will protect the common areas of the property in addition to providing maintenance for portions of the exterior of your townhome. However, these coverages do not extend to full repairs and each homeowner is responsible for acquiring and maintaining this coverage. Coverage on your townhome should be based on a replacement cost valuation performed by your insurance agent. In addition to coverage for the property, be sure to ask your agent about loss assessment and liability limits. Agents will often recommend higher limits for loss assessment due to shared common areas and umbrella policies that can protect your assets in the event of a liability claim. For a local agent, we recommend you contact Founders Insurance Group, LLC at (770) 592-3132..



    • Question:

      Does the HOA maintain a schedule for checking the fire suppression systems/sprinkler systems?

      Answer:

      No, it is up to the individual townhome owner to check the fire suppression systems/sprinkler systems.



    • Question:

      What is the alarm bell on the outside of the townhomes connected to – private security systems or fire suppression system?

      Answer:

      The alarm bell is an external alarm indicating that water is flowing through the fire suppression system. It is not connected to a private security system.



    • Question:

      Who should I contact regarding electricity?

      Answer:

      Georgia Power (888) 660-5890; to report an outage call (888) 891-0938



    • Question:

      Who should I contact regarding water?

      Answer:

      City of Woodstock (770) 592-6006



    • Question:

      Who should I contact regarding gas?

      Answer:

      There are several providers for natural gas in the state of Georgia. You can choose your own provider. The approved providers for the state can be found at http://www.psc.state.ga.us/gas/certified_marketers.asp.



    • Question:

      Who should I contact regarding waste disposal?

      Answer:

      Waste Management (404) 794-6707, toll free (888) 964-9730 or email at SouthAtlantic_CS@wm.com